American Dust

A random blog that features things like soccer, politics, personal financial advise, and sometimes comics.

Apple Cover-up

Posted by americandust on January 18, 2008

  Apple has deleted my post that listed everyone who was having troubles with their ipod due to the new update to itunes.  It was very respectfully written and they deleted it for only one reason… they don’t want to fix the problem, but they can’t let stockbuyers see that… no wonder their stock has been going down lately…

the post they deleted:

http://discussions.apple.com/thread.jspa?threadID=1348744&stqc=true

UPDATE:  Here’s a copy of the email they sent me (if you want to see the post they deleted, click comments and I’ll post it in there).

Your post “List of Ipods killed by update (add your name)” was removed from the forums as it does not follow the guidelines specified in our terms of use. These areas are intended to address technical issues about Apple products. Posts that do not conform to the Apple Discussions Use Agreement are inappropriate.

Reasons that your post was removed may include but are not limited to:
-Speculation or Rumors
-Discussion of Apple Policies, Procedures or Decisions
-Off topic or non-technical posts
-Rude or inappropriate behavior/language
-Polls or Petitions
-Non-constructive rants or complaints

Please read our Apple Discussions Use Agreement so that you may
discover what constitutes an appropriate post to our service. Section
two, “Submissions,” is most germane.

Please see the Apple Discussions Use Agreement at http://
discussions.apple.com/help.jspa for more information on the proper
use of Apple’s Discussion forums.

Each Discussion user is required to agree to these terms before
gaining posting privileges. You reserve the right to not post on
Apple Discussions should you disagree with these terms.

Also, please see the following for information that may address your
concern: http://www.apple.com/hotnews/openiphoneletter/

If you would like to send feedback to Apple about a product, please
use the appropriate selection at http://www.apple.com/feedback/

Sometimes you have comments or concerns for which there is no
technical response. If you need the kind of help that a
troubleshooting expert can’t provide, you can call Apple’s Customer
Relations group.

++++++++++

This message is sent from a send-only email account. Any replies sent
to this address are deleted automatically by the system.

UPDATE TO THE UPDATE

After modifying my posts to be evern more polite, I have been sent the following:

A number of your recent posts to the Apple Discussion Forums have been inappropriate. You have been notified regarding the proper use of the forum, but you continue to violate the Apple Discussions Use Agreement for Apple Discussions Forums.

This mail is notification that if you continue to violate the Apple Discussions Use Agreement of these Forums, Apple will disable your posting privileges for a period of time.

If you create new Apple ID(s), such ID(s) will be disabled without warning. The IP address(es) which you post from may be blocked, and your ISP may be notified.

Apple Discussions Staff
++++++++++

This message is sent from a send-only email account. Any replies sent to this address are deleted automatically by the system

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5 Responses to “Apple Cover-up”

  1. Here’s the post that Apple deleted:

    Has anyone else had their Ipod die recently after updating itunes? Add you name to the list below. I was quite concerned I had to buy a new Ipod, but after seeing thier mistake kill so many, I’m pretty sure they will have to correct this problem (what a shame if the press got ahold of it, imagine the damage to stock prices that are already wobbly). Add your name to the list (which is begining to look like a class-action-sized group!)

    da33a9
    zapymax
    litebeam
    kip sanford
    junyr
    Jimbo88
    Nbke3k1
    Imstartingtohat…
    Evaz
    Sfdevil
    Sadako (hasn’t tried restore yet)
    Valfar
    Vernod (charged and told it can’t be fixed)
    Chequers
    RorySMiller
    Jkgandfjghd
    Dface19 (although he admits he left his in 45 degree car)
    Lock-down
    SuckerSpawn (still shows apple icon but nothing else)
    Confuzzy
    Cdrw (at least once it came back from the dead, then died again)
    Queenofhearts8806
    Andrewn5656
    Colleen730
    Klewis1127
    litebeam

    non-bricked problems (mainly constant restart or loud clicking on restart)
    Go My Heaven
    Vtr_racing
    Dbaseball (apple repair told him nothing was wrong)
    Laura.longa
    Enzo14 (apple repair wants to charge $192)
    Zacanescence
    Penryn99
    Seanliyanage
    Super_splendid
    London2012 (won’t connect to comp but works otherwise)
    Soadfan3821 (keeps having to be reset)
    Karasu (skips without playing)
    Klewis1124 (still shows do not disconnect)

    Those that seemed to fix themselves…
    Nancy Rathke
    Alexandria Wein (works fine but won’t connect to iturnes and gets do not disconnect message, but resets)

  2. Here’s a copy of their terms of use… I’m trying to figure out how I violated them..

    Submissions
    Stay on topic. Apple Discussions is here to help people use Apple products and technologies more effectively. Unless otherwise noted, do not add Submissions about nontechnical topics, including:
    Speculations or rumors about unannounced products.
    Discussions of Apple policies or procedures or speculation on Apple decisions.
    Be polite. Everyone should feel comfortable reading Submissions and participating in discussions. Apple will not tolerate flames or other inappropriate statements, material, or links. Most often, a “flame” is simply a statement that is taunting and thus arbitrarily inflammatory. However, this also includes those which are libelous, defamatory, indecent, harmful, harassing, intimidating, threatening, hateful, objectionable, discriminatory, abusive, vulgar, obscene, pornographic, sexually explicit, or offensive in a sexual, racial, cultural, or ethnic context.
    Post constructive comments and questions. Unless otherwise noted, your Submission should either be a technical support question or a technical support answer. Constructive feedback about product features is welcome as well. If your Submission contains the phrase “I’m sorry for the rant, but…” you are likely in violation of this policy.
    Do not post polls or petitions or links to same.
    Test your answer. When possible, make sure your Submission works on your own computer before you post it.
    No advertising. Do not use the Site to sell or market your products to others and do not post a URL unless it directly answers a user’s question. If any portion of your Submission, including any posted URL, results in any accrual of compensation or benefit to you, you must note this in your post by stating, “I may receive some form of compensation, financial or otherwise, from my recommendation or link.” As well, the following are not allowed:
    A submission created solely to advertise a book, service, software or some other item for sale.
    Any reference, including a link, to a commercial item that is not directly related to a relevant technical support question or answer. For example: “This post created by Super Post Creator.”
    You may sign your Submissions with information about yourself. However, this should not include a link to a website. An example of an acceptable signature:
    Justine R.
    Author, “Apple Lisa Communities: Tips and Tricks”
    No inappropriate user names (“Aliases”) or impersonations. Inappropriate or offensive user names or aliases will be removed and persons attempting to impersonate another user will be removed. User names may not contain website, email addresses or other contact information.
    Keep within the Law
    No material may be submitted that is intended to promote or commit an illegal act.
    Do not submit software or descriptions of processes that break or otherwise ‘work around’ digital rights management software or hardware. This includes conversations about ‘ripping’ DVDs or working around FairPlay software used on the iTunes Store.
    Do not post defamatory material.
    Material submitted must be your own work or work to which you have a license. You warrant and represent that you own or otherwise control all of the rights to the information contained in your Submission.
    License to Use Submission. By sending a Submission to the Site you agree to grant Apple a perpetual, royalty-free, non-exclusive worldwide right and license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform, play, make available to the public, and exercise all copyright and publicity rights with respect to the Submission. If you do not want to grant to Apple the rights set out above, do not send your Submission to the Site.

    Unless they are saying that I was posting Defamatory material by pointing out that all these people’s ipods have died after using their new updated itunes!

    It’s pretty obvious they just want to make this problem disappear, but how can they pretend they’re not a big money-hungry organization when they won’t fix their own mistake?

  3. bouncingbunny said

    Did you still have some warranty time left? Did you keep all the papers for this warranty to apply? Do you still have the slip from the store where you bought your old iPod (online stores send slips with their products too)?

    I can only say for certain about Sweden (since I rarely buy electronics from abroad), but it sounds like you’re not the one who’s supposed to pay for your new iPod. It’s either the company from where you bought your old iPod (in Sweden, you have two years time to demand adequate replacement of equal value to the product you bought if you find any manufacturing errors on the old product within this time limit. And burden of proof falls on the company within this time.). Or it’s the company that produced the product in question (manufacturers warranty can extend to longer periods of time than the store’s warranty, whereas the manufacturer’s either have to repair or replace the faulty product).

    My advice to you, read up on consumer’s rights in your region and/or consult a lawyer who handles consumer’s issues on how you can pursue this (just asking a question is usually free).

    I’m not saying you should pursue this legally. I just think that if you play your cards right, you can bill either Apple or the store you bought your old iPod from by sending them a letter and simply telling them that you’ve been in contact with lawyers and so on.

    But (here comes the but), this procedure works in Sweden where consumers have rights and there are heavy laws that help the consumers. I’m not sure how this works in other countries, or if it works at all. You might even have to threaten with exposing this to the media. The question is, how much trouble are you willing to go through for perhaps unsatisfactory results?

  4. Joe Perez said

    get an iphone

  5. I can’t really afford to drop that kind of cash on an iphone. Plus the monthly service is pretty expensive where I live.

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